Shipping policy

Thank you for shopping with Rezen. We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully to understand how and when your order will be processed and delivered.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • In case of delays due to high order volume or unforeseen circumstances, we will inform you promptly.

2. Shipping Time & Delivery

  • Standard Delivery (India): 5–8 business days

  • Express Delivery (if available): 3–5 business days

  • Shipping Partners: We work with trusted courier services like DTDC (preferred), Delhivery, Bluedart, and Shiprocket.

Note: Delivery timelines may vary based on your location, weather conditions, and courier policies.

3. Shipping Charges

  • Free shipping on ALL orders initially. In case an Express Delivery is requested by the customer, they are required to complete the Payment of the order and only then we can attempt Express Delivery for that order.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS, which you can use to track your shipment in real-time.

5. International Shipping

Currently, we do not offer international shipping. Stay tuned as we work towards expanding our reach.

6. Delays & Issues

If your order is delayed beyond the estimated time or arrives damaged, please contact us immediately at:

📞 +91 92015 99336
📧 services@rezen.shop

We’ll do our best to resolve the issue as quickly as possible.

7. Address Accuracy

Please ensure the shipping address, contact number, and pin code provided are accurate and complete. We are not responsible for orders delayed or returned due to incorrect or incomplete information.

8. Undelivered Packages

If a package is returned to us due to non-availability, incorrect address, or refusal to accept, the customer will be contacted for reshipping. Additional charges may apply for re-delivery.