🧺 Wash Care

• Dry clean or hand wash separately
• Use mild / soft detergents only
• Do not bleach or use harsh washing products
• Dry in shade for longer fabric life 🌱
  
  
  

We offer free shipping on all prepaid orders. Orders are usually processed within 24–48 hours and dispatched in 2–4 business days. Delivery typically takes 5–7 business days, depending on your location.

Once shipped, you will receive a tracking link via email/SMS to monitor your delivery status.

Cash on Delivery (COD) is available for select PIN codes at an additional charge.
For any shipping-related queries, feel free to reach out to our support team.

Return & Exchange Policy – ReZen

At ReZen, we take great care in crafting each piece with mindfulness and precision. However, if something isn’t quite right, we’re here to help. Please review our detailed return and exchange policy below:

1. Eligibility for Returns

• Returns are accepted within 15 days of delivery.
  
• The product must be unused, unwashed, and in its original condition, with tags and labels intact.
  
• The item should be returned in its original packaging, including any accessories, inserts, or complimentary items received.
  
• All returns must be accompanied by a valid reason for return. Genuine reasons include:
  
  Wrong size or fit
  Product defect or damage upon arrival
  Incorrect item delivered
  Quality or fabric not as described on the website
  
  
  

2. Non-Returnable Items

Certain products cannot be returned due to their nature:

• Customized, altered, or bespoke pieces (including made-to-measure items)
  
• 
  Sale or discounted items, unless received damaged or defective
  
• Products damaged due to improper use, washing, or handling after delivery
  

3. Exchange Policy

• Exchanges are allowed only if the requested size or product is available in stock.
  
• In case the desired item is unavailable, you may opt for:
  
  A replacement of equal value, or
  A credit note valid for future purchases on our website.
  
  
  

4. Return & Exchange Process

To initiate a return or exchange:

1. Email us at info@rezen.shop with your Order ID and details of the issue.
   
2. Alternatively, visit our Website > Orders Section and initiate the Return to Vendor process.
   
3. Once your request is approved, our support team will share the pickup details and return instructions.
   

5. Inspection & Refund Timeline

• All returned products go through a quality inspection once received at our facility.
  
• Refunds (if applicable) will be processed within 7–10 working days after approval.
  
• Refunds are issued to the original mode of payment or as a store credit, depending on your preference.
  

6. Additional Notes

• Products damaged during return transit due to improper packaging may not qualify for refund or exchange.
  
• We encourage customers to repack items carefully to avoid any damage.
  
• ReZen reserves the right to decline returns that do not meet the above criteria.
  

We appreciate your understanding and cooperation. Each ReZen piece is made with care, and we aim to ensure your experience is as mindful as our creations. 💚